AF99 FAQ — Complete Answers to Frequently Asked Questions

AF99There are three main ways to reach support at:

• Live Chat: The fastest option available. Just click the chat button at the bottom right corner of the website or app to get started. You can typically expect a response within 1–3 minutes.
• Email: Write to us at support@af99.life. Email is best suited for complex issues or when you need to send documents. Replies typically arrive within 2–6 hours.
• Telegram/Social Media: You can send a direct message to AF99's official Telegram channel. You can also follow the channel to stay updated on promotions and announcements.

Hours of Service: Live Chat is available 24/7, all week long. You can communicate in Bangla — there are always Bangla-speaking agents ready to help. For email, the maximum wait time is 24 hours, though replies usually come much sooner. Including the type of issue in the subject line helps route your query to the right team faster.

Forgetting your password happens to everyone — recovering your AF99 account takes just 2 minutes:

• Step 1: Go to the login page and click the "Forgot Password?" link.
• Step 2: Enter the mobile number you used when registering.
• Step 3: A 6-digit OTP will be sent to that number — usually within 30 seconds.
• Step 4: Verify your identity with the OTP and set your new password.
• Step 5: Log in instantly with your new password.

Tips for creating a new password: Use a password of at least 8 characters, combining uppercase letters (A–Z), lowercase letters (a–z), and numbers (0–9). Avoid using your mobile number or date of birth as a password. If you don't receive the OTP, first check that the number is correct, then wait a minute and try again. If the issue persists, contact us via live chat.

Yes, AF99Every bet and transaction on is fully recorded. To view them:

• After logging in, click the profile icon in the top right corner.
• Select the "My Account" option.
• Go to the "Bet History" tab — here you can view the date, match, stake amount, odds, and outcome for each bet.
• The "Transaction History" tab gives you a complete record of all your deposits and withdrawals.

Filter Options: Filter by date range (e.g., last 7 days, last 30 days, or a custom date), game type, and bet status (active / settled / cancelled). AF99 Records are kept for a minimum of 6 months. If you have a dispute regarding a specific transaction, contact support with the transaction ID — it will be reviewed within 48 hours.

AF99's referral program rewards both you and your friend when they join. Details:

• Get your referral code: Log in and go to "My Profile" or the "Referral" section, where you'll find your unique referral code and a shareable link.
• Send to a Friend: Send the code or link to your friend. When registering, your friend should enter your code in the "Referral Code" field.
• Bonus Eligibility Conditions: Once your referred friend registers and makes a minimum first deposit of ৳500, you will receive your bonus.
• You Will Receive: Earn up to ৳200 bonus for every successful referral. Your friend also gets an extra ৳100 on top of the welcome bonus.
• Bonus deposit: The bonus will be credited to your account within 24 hours of your friend's first deposit being confirmed.

There is no limit on the number of referrals you can make. — The more friends you refer, the more bonuses you earn. Each referral must be a unique individual; creating multiple accounts to generate referrals for yourself is strictly prohibited.

AF99Responsible Gaming tools on are easily accessible from Account Settings and can be activated by yourself. Here is what you can do:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. For example, once you reach a monthly cap of ৳5,000, no further deposits will be accepted.
• Session time limit: Decide in advance how long you want to play. When the time is up, you'll receive an automatic reminder.
• Reality check: A pop-up notification will appear every 30 or 60 minutes showing how long you've been playing and your current balance.
• Cooling-off: Take a break from 24 hours up to 30 days — betting and deposits will not be possible during this period.
• Self-Exclusion: If you need a longer break, you can suspend your account for a set period or close it permanently.

Limit Change Rules: Limit reductions take effect immediately. Requests to increase limits take effect after 48 hours — this delay is intentional. To learn more, Responsible Gaming Visit the page.

AF99most profile details on can be updated by yourself, though changing your mobile number requires a few extra verification steps:

• Easy to Update: Your profile photo, display name, email address, preferred language, and notification settings can all be updated by logging in and going to "Edit Profile".
• Change Mobile Number: Since this is directly tied to financial security, verification is required on both ends — an OTP sent to your old number and an OTP sent to your new number.
• Method: Go to Account Settings → Security → Change Mobile Number. An OTP will be sent to your old number, followed by one to your new number. Enter both OTPs to complete the change.
• No longer have access to your old number? In that case, please contact support. After verifying your identity and account, the support team will assist you. This process may take 1–2 business days.

Date of Birth & Legal Name Once set, this cannot be changed on your own — if a correction is needed, you will need to submit a request to Support with your KYC documents.

KYC (Know Your Customer) is an internationally recognized standard for identity and age verification. AF99Completing KYC on unlocks higher withdrawal limits, faster payment processing, and maximum account security.

When Is KYC Required?

• When withdrawing more than ৳10,000 for the first time.
• If unusual activity is detected on your account.
• Upon reaching VIP Gold tier or above.

Required Documents (any one of the following):

• National ID Card (NID) — clear photos of both front and back.
• Passport — a clear photo of the data page.
• Driving License — clear photos of both front and back.

Additional documents may sometimes be required: A recent utility bill or bank statement (for address verification).

How to Send: Upload it under Account Settings → "Identity Verification", or send it to support@af99.life. As long as documents are clear, in color, and not expired, verification is typically completed within 24–48 hours.